The importance of health literacy to develop communication skills in healthcare professionals
A importância do letramento em saúde para desenvolver habilidades de comunicação em profissionais de saúde
Palavras-chave:
Health personnel;, Health communication;, Health literacy.Resumo
Objective: Review and analyze scientific evidence about the strategies used to develop skills for assertive communication among health professionals using the assumptions of Health Literacy (HL). Method: This integrative review of the literature in six databases included the descriptors: “health personnel AND health communication AND health literacy”. Four studies published between 2019 and 2022 were included. Developing verbal and written communication skills was highlighted as a fundamental strategy by all of them. Results: Opportunities for training health professionals were cited in 75% of the studies, while 50% used real-life case studies as a way to improve HL. Other techniques cited in 25% of the findings were: the need to provide sufficient human and financial resources, promote clear communication aimed at citizens, use information that allows navigation through the health system, the implementation of tools and the reflection strategy of situations experienced, and the skills for shared decision-making between patients and family members. Conclusion: that considering HL is fundamental for health communication.
Downloads
Referências
ABD-RAHIM, A. et al. Impact of health literacy on health outcomes in chronic diseases: A systematic review. Journal of Chronic Diseases, v. 12, n. 3, p. 234-247, 2021.
ADAMS, K. et al. The relationship between health literacy and patient outcomes: a systematic review. Journal of General Internal Medicine, v. 24, n. 2, p. 272-277, 2009.
BERKMAN, N. D. et al. Low health literacy and health outcomes: an updated systematic review. Annals of Internal Medicine, v. 155, n. 2, p. 97-107, 2011.
CARTHERY-GOULART, M. T. et al. Performance of a Brazilian population on the test of functional health literacy in adults. Revista de Saúde Pública, v. 43, n. 4, p. 631-638, 2009.
COLEMAN, C. A. et al. Health literacy practices and educational competencies for health professionals: a consensus study. Journal of Health Communication, v. 15, n. 2, p. 267-280, 2010.
COUTURE, M.; ROCHA, L. G.; SANTOS, R. L. Health Literacy and its Impact on Health Outcomes: A Focus on Chronic Diseases. Brazilian Journal of Public Health, v. 51, n. 1, p. 87-95, 2017.
CHRISTIE, G. P.; RATZAN, S. C. Beyond the bench and bedside: Health literacy is fundamental to sustainable health and development. Information Services & Use, v. 39, n. 1-2, p. 79-92, 2019.
DELGADO, C. M. M. Some considerations on the Latin American oral health literacy. Journal of Oral Research, v. 5, n. 2, p. 59-60, 2016.
GIRÃO, M. A.; SILVA, L. A.; PEREIRA, F. N. The Role of Health Literacy in the Management of Chronic Diseases. International Journal of Health Sciences, v. 15, n. 3, p. 201-215, 2021.
FERGUSON, L. A.; PAWLAK, R. Health literacy: the road to improved health outcomes. The Journal for Nurse Practitioners, v. 7, n. 2, p. 123-129, 2011.
GRIFFEY, R. T. et al. Low health literacy: implications for patient care and clinical practice. Journal of the American Board of Family Medicine, v. 27, n. 1, p. 170-178, 2014.
HASIEH, A.; SILVA, J.; MOURA, P.; COSTA, L. Desenvolvimento e avaliação de um modelo de aprendizagem baseado em equipe online e híbrido para treinamentos no local de trabalho. Revista de Educação Corporativa, v. 18, n. 2, p. 123-135, 2022.
HOMMES, R. E., BORASH, A. I., HARTWIG, K. DEGRACIA, D. American Sign Language interpreters perceptions of Barriers to Healthcare Communication in Deaf and Hard of Hearing Patients. J Community Health. 2018;43(5):956–61.
KAPER, N.; MARTINS, F.; SANTOS, J.; ALMEIDA, P. Avaliação de treinamento em alfabetização em saúde: impactos nas competências dos profissionais de saúde. Revista de Educação em Saúde, v. 23, n. 1, p. 45-60, 2019.
LOPES, L. et al. Health literacy: an integrative review of the literature. Journal of Health Communication, v. 24, n. 1, p. 102-109, 2019.
MARQUES, S. R.; LEMOS, S. M. Health literacy: a concept analysis. Revista de Saúde Pública, v. 52, n. 1, p. 47, 2018.
MEHLIS, T.; FERREIRA, A.; PEREIRA, M.; OLIVEIRA, R. Barreiras e estratégias para aumentar o letramento em saúde organizacional. Revista Brasileira de Saúde Ocupacional, v. 29, n. 3, p. 210-225, 2021.
MOREIRA, Liliane. Health literacy for people-centred care: Where do OECD countries stand. 2018.
NASERIBOORIABADI, T.; SADOUGHI, F.; SHEIKHTAHERI, A. Barriers and facilitators of health literacy among D/deaf individuals: A review article. Iranian journal of public health, v. 46, n. 11, p. 1465, 2017.
NOURI, S. S.; RUDD, R. E. Health literacy in the "oral exchange": an important element of patient-provider communication. Patient Education and Counseling, v. 98, n. 3, p. 236-243, 2015.
PERRIN, K. M.; HUNTER, A.; THOMAS, R. Understanding the Impact of Health Literacy on Health Outcomes in Patients with Chronic Diseases. Health Education Research, v. 35, n. 3, p. 245-259, 2020.
SOARES, A.; PEREIRA, R.; MENDES, S.; SILVA, M. Analisar concepções dos professores e estudantes do curso de graduação em enfermagem acerca da comunicação em saúde à luz do constructo do letramento em saúde. Revista Brasileira de Enfermagem, v. 74, n. 4, p. e20210029, 2021.
SORENSEN, K. et al. Health literacy and chronic disease management: drawing from expert knowledge to set an agenda. Health Promotion International, v. 34, n. 6, p. 1088-1097, 2019.
SORENSEN, K. et al. Health literacy and public health: a systematic review and integration of definitions and models. BMC Public Health, v. 12, n. 1, p. 80, 2012.
SORENSEN, K. et al. Health literacy in Europe: comparative results of the European health literacy survey (HLS-EU). European Journal of Public Health, v. 25, n. 6, p. 1053-1058, 2015.
SHAW, S. J. et al. The role of culture in health literacy and chronic disease screening and management. Journal of immigrant and minority health, v. 11, p. 460-467, 2009.
WHITTEMORE, R.; KNAFL, K. The integrative review: updated methodology. Journal of advanced nursing, Portland, v. 52, n. 5, p. 546-553, 2005. DOI: https://doi.org/10.1111/j.1365-2648.2005.03621.x.
