Relationship between knowledge management and information technology
Relação entre a gestão do conhecimento e tecnologia de informação
Resumo
The aim of this study was to identify the relationship between knowledge management and information technology. This is a bibliometric review and combinations of the following descriptors were tested: "knowledge management" and "information technology". The results show the fundamental role of Knowledge Management and IT in modern institutions, its importance in generating value through intangible assets and how IT is closely linked to KM, enabling its use in a broad and functional way. The research shows that there is still a need for reflection and further study, especially in view of new data handling technologies.
Downloads
Referências
ALAVI, M.; LEIDNER, D. E. Review: Knowledge Management and Knowledge Systems: Conceptual Foundations and Research Issues. MIS Quarterly, v. 25, n. 1, p. 107–136, 2001.
BRASIL. Capes disponibiliza plataforma científica com mais de 60 milhões de registros. Disponível em: . Acesso em: 23 dez. 2017.
CAVALCANTI, M. Knowledge management: Using information technology to obtain knowledge in a competitive environment. Corporate Ownership & Control, v. 7, n. 1 B CONT. 1, p. 232–243, 2009.
CHANG, Y. H.; CHEN, J. W.; LIN, B. KMsharer: an information technology approach to enable knowledge management services. International Journal of Technology Management, v. 43, n. 1–3, p. 252–265, 2008.
CHUANG, S.-H.; LIAO, C.; LIN, S. Determinants of knowledge management with information technology support impact on firm performance. Information Technology and Management, v. 14, n. 3, p. 217–230, 2013.
CHUNG, Y. C. et al. Relationship between organizational cultures, information technology involvement, degrees of knowledge management implementations and performance of new product developments. Information Technology Journal, v. 9, n. 7, p. 1504–1516, 2010.
DAVENPORT, T. H.; PRUSAK, L. Working Knowledge How Organization Manage What They Know. Harvard Business School Press, n. January 1998, p. 1–15, 1998.
DRUCKER, P. The Rise of The knowledge Society. The Wilson Quarterly, v. 17, n. 2, p. 52–71, 1993.
ELSEVIER. Scopus. Disponível em: <https://www.elsevier.com/pt-br/solutions/scopus>. Acesso em: 28 ago. 2018.
FOOTE, A.; HALAWI, L. A. Knowledge management models within information technology projects. Journal of Computer Information Systems, v. 58, n. 1, p. 89–97, 2018.
FREIRE, P. D. S. et al. Memória organizacional e seu papel na gestão do conhecimento. Revista de Ciências da Administração, v. 14, n. 33, p. 41–51, 2012.
HANSEN, M. T.; NOHRIA, M.; TIERNEY, T. What’s your strategy for managing knowledge? Harvard Business Review, v. 77, n. 2, p. 106, 1999.
HENDRIKS, P. H. J.; LIGTHART, P. E. M.; SCHOUTETEN, R. L. J. Knowledge management, health information technology and nurses’ work engagement. Health Care Management Review, v. 00, n. 3, p. 1, 2015.
HUANG, H. L. et al. The relationship between knowledge management strategy and information technology strategy. World Academy of Science, Engineering and Technology, v. 77, n. 5, p. 432–436, 2011.
KUO, Y.-K.; YE, K.-D. How employees’ perception of information technology application and their knowledge management capacity influence organisational performance. Behaviour & Information Technology, v. 29, n. 3, p. 287–303, 2010.
LIN, D. et al. Does knowledge management matter for information technology applications in China? Asia Pacific Journal of Management, v. 25, n. 3, p. 489–507, 2008.
LIN, H. An investigation of the effects of cultural differences on physicians’ perceptions of information technology acceptance as they relate to knowledge management systems. Computers in Human Behavior, v. 38, p. 368–380, 2014.
MAO, H. et al. Information technology resource, knowledge management capability, and competitive advantage: The moderating role of resource commitment. International Journal of Information Management, v. 36, n. 6, p. 1062–1074, 2016.
MAROOFI, F. Sociability Organizations Can Facilitate Knowledge Management Through Information Technology? International Business Management, v. 10, n. 13, p. 2551–2555, 2016.
MOHAMAD, A. A.; RAMAYAH, T.; LO, M. C. Knowledge management in MSC Malaysia: The role of information technology capability. International Journal of Business and Society, v. 18, n. S4, p. 651–660, 2017.
MOLINA, L. G.; VALENTIM, M. L. P. Memória organizacional, memória corporativa e memória institucional: discussões conceituais e terminológicas. Revista EDICIC - Asociación de Educación e Investigación en Ciencia de la Información de Iberoamérica y el Caribe, v. 1, n. 1, p. 262–276, 2011.
MORESI, E. A. D. et al. Memória organizacional de comunidades de prática como fator de vantagem competitiva das organizações. Organizações & Sociedade, v. 16, n. 50, p. 479–495, 2009.
NONAKA, I. A dynamic theory of organizational knowledge creation. Organization Science, v. 5, n. 1, p. 14–37, 1994.
NONAKA, I.; TAKEUCHI, H. Criação de conhecimento na empresa: como as empresas japonesas geram a dinâmica da inovação. 16. ed. Rio de Janeiro (RJ): Campus, 1997.
OKUMUS, F. Facilitating knowledge management through information technology in hospitality organizations. Journal of Hospitality and Tourism Technology, v. 4, n. 1, p. 64–80, 2013.
PEREIRA, M. O. F.; SILVA, H. DE F. N.; PINTO, J. S. DE P. A memória organizacional nos processos de gestão do conhecimento: um estudo na Universidade Federal do Paraná. Informação & Informação, v. 21, n. 1, p. 348, 2016.
PILLANIA, R. K. Information technology strategy for knowledge management in Indian automotive components SMEs. Knowledge and Process Management, v. 15, n. 3, p. 203–210, 2008.
PRUSAK, L. Knowledge in Organizations (Resources for the Knowledge-Based Economy). 1. ed. Newton, MA: Butterworth-Heinemann, 1997.
RAJAMARAN, V. Introduction to Information Technology. 3. ed. Patparganj, Delhi: PHI Learning Pvt. Ltd., 2018.
RASLI, A. M.; WAN MOHD, M. W. Project performance framework: The role of knowledge management and information technology infrastructure. Asian Journal of Business and Accounting, v. 1, n. 2, p. 39–64, 2008.
SAMPAIO, R.; MANCINI, M. Estudos de revisão sistemática: um guia para síntese criteriosa da evidência científica. Revista Brasileira de Fisioterapia, v. 11, n. 1, p. 83–89, 2007.
SITARSKI, K. The Role of Information Technology Systems in Knowledge Management. Foundations of Management, v. 2, n. 1, p. 117–132, 2010.
SPILLER, A. R. Memória organizacional e reutilização do conhecimento contábil-financeiro: estudo de caso em uma indústria multinacional eletroeletrônica no Brasil. São Paulo: Centro Universitário Álvares Penteado - UNIFECAP, 2005.
TSENG, S. M. The effects of information technology on knowledge management systems. Expert Systems with Applications, v. 35, n. 1–2, p. 150–160, 2008.
TURULJA, L.; BAJGORIĆ, N. Information Technology, Knowledge Management and Human Resource Management: Investigating Mutual Interactions towards Better Organizational Performance. VINE Journal of Information and Knowledge Management Systems, 2017.
VENKITACHALAM, K.; AMBROSINI, V. A triadic link between knowledge management, information technology and business strategies. Knowledge Management Research & Practice, v. 15, n. 2, p. 192–200, 2017.
WEILL, P.; SUBRAMANI, M.; BROADBENT, M. Building IT Infrastructure for Strategic Agility. MIT Sloan Management Review, n. January 2003, p. 57–66, 2002.
WILD, R.; GRIGGS, K. A model of information technology opportunities for facilitating the practice of knowledge management. VINE, v. 38, n. 4, p. 490–506, 2008.