Resilience in organizations: a case study in a technology cluster
Resiliência nas organizações: um estudo de caso em um cluster de tecnologia
Palavras-chave:
Resilience, Information and communication technology, StrategyResumo
Organizations aim to stay aligned with their surroundings to navigate frequent changes that can occasionally jeopardize their survival. A convenient way to be prepared for these storms is to use organizational skills and resources to overcome moments of crisis. This way, the effort known as organizational resilience stands out, part of the dual-featured management repertoire. This duality is seen in the preparation to face environmental challenges through routines and processes, as well as the capability to rebound when the repertoire of actions isn't strong enough to ensure success amid contextual fluctuations. Keeping this in mind and firmly betting that strategies and information technology are leading and predominant vectors for the formation of organizational resilience, this study investigated and found factors with this content in scenarios of technology-based companies, immersed in an ecosystem of digital innovation and transformation, known as a technology cluster. The results obtained confirm good omens for a thematic-contextual articulation of the organizational factors outlined here.
Downloads
Referências
ABDULLAH, Nurul Aisyah Sim; NOOR, Nor Laila Md; IBRAHIM, Emma Nuraihan Mior. Resilient organization: Modelling the capacity for resilience.. IEEE, 2013. p. 319-324.
AL SHOBAKI, Mazen J.; AMUNA, Youssef M.Abu; NASER, Samy S.Abu. Strategic and Operational Planning As Approach for Crises Management Field Study on UNRWA. 2017.
BANDURA, Albert. Exercise of human agency through collective efficacy. Current directions in psychological science, v. 9, n. 3, p. 75-78, 2000.
BARLACH, Lisete; LIMONGI-FRANÇA, Ana Cristina; MALVEZZI, Sigmar. O Conceito de Resiliência Aplicado ao Trabalho nas Organizações. Revista Interamericana de Psicología/Interamerican Journal of Psychology, v. 42, n. 1, p. 101–112, 2008.
BHAMRA, Samir; BURNARD, Kevin. Resilience: the concept, a literature review and future directions. International Journal of Production Research, n. December 2013, p. 1–19.
BRAUN, Virginia; CLARKE, Victoria. Using thematic analysis in psychology. Qualitative research in psychology, v. 3, n. 2, p. 77–101, 2006.
BRONDANI, Jera Porto. Relacionamento Interpessoal e o trabalho em equipe: uma análise sobre a influência na qualidade de vida no trabalho. 2010.
CARPENTER, Stephen R.; WESTLEY, Frances; TURNER, Monica G. Surrogates for resilience of social--ecological systems. Ecosystems, v. 8, n. 8, p. 941–944, 2005.
CHAE, Ho-Chang; KOH, Chang E.; PRYBUTOK, Victor R. Information Technology Capability and Firm Performance: Contradictory Findings and Their Possible Causes. MIS Quarterly, v. 38, n. 1, p. 305–326, 2014.
CHANG, James F. Business process management systems: strategy and implementation. 2. ed. Boca Raton: CRC Press, 2016.
CHEWNING, Lisa V; LAI, Chih-Hui; DOERFEL, Marya L. Organizational Resilience and Using Information and Communication Technologies to Rebuild Communication Structures. Management Communication Quarterly, v. 27, n. 2, p. 237–263, 2013.
CHIA, Robert; CHIA, Robert. A process-philosophical understanding of organizational learning as "wayfinding" Process, practices and sensitivity to environmental affordances. The Learning Organization, v. 24, n. 2, p. 107–118, 2017.
CHU, Yiu Ha. Resilience capabilities in the face of environmental turbulence: the case of Hong Kong small to medium enterprises. Journal of Chemical Information and Modeling, n. September, p. 1–332, 2015.
DERISSEN, Sandra; QUAAS, Martin F.; BAUMGÄRTNER, Stefan. The relationship between resilience and sustainability of ecological-economic systems. Ecological Economics, v. 70, n. 6, p. 1121–1128, 2011.
DIGITAL, PORTO. O que é o Porto Digital. 2018. Disponível em: <http://www.portodigital.org/parque/o-que-e-o-porto-digital>. Acesso em: 12 abr. 2018.
DUMAS, M. Fundamentals of business process management. Heidelberg: Springer, 2013.
EROL, Ozgur; SAUSER, Brian J.; MANSOURI, Mo. A framework for investigation into extended enterprise resilience. Enterprise Information Systems, v. 4, n. 2, 2010.
JESTON, John; NELIS, Johan. Business Process Management Practical Guidelines to Successful Implementations. v. 1542, 2013.
JIMÉNEZ-JIMÉNEZ, Daniel Total quality management performance in multinational companies A learning perspective. The TQM Journal,, v. 27, n. 3, p. 328–340, 2015.
KIRMAYER, L. J. et al. Community Resilience: Models, Metaphors and Measures. Journal of Aboriginal Health, p. 62–117, 2009.
LI, Yuan et al. Managerial ties, organizational learning, and opportunity capture: A social capital perspective. Asia Pacific Journal of Management, v. 31, n. 1, p. 271–291, 2014.
LUO, Dongxia; SHI, Kan. Research on connotation and implication of organizational resilience - A comparison perspective. International Conference on Management and Service Science, MASS 2011, n. 90924007, 2011.
MALLAK, L. A. Toward a theory of organizational resilience. PICMET ’99: Portland Book of Summaries (IEEE Cat. No.99CH36310), v. 1, p. 49008, 1999.
MEIRELLES, Dimária Silva e; CAMARGO, Álvaro Antônio Bueno. Capacidades Dinâmicas: O Que São e Como Identificá-las ? RAC, v. 18, n. 3, p. 41–64, 2014.
MORRIS, D. The Paradox of Agile Transformation. 2015. University of Auckland, 2015.
PAL, Rudrajeet; TORSTENSSON, Håkan; MATTILA, Heikki. Antecedents of organizational resilience in economic crises - An empirical study of Swedish textile and clothing SMEs. International Journal of Production Economics, v. 147, n. PART B, p. 410–428, 2014.
PARK, Sungjune et al. Information technology and interorganizational learning: An investigation of knowledge exploration and exploitation processes. Information & Management, v. 52, n. 8, p. 998–1011, 2015.
PIMENTEL, Mariano et al. Capítulo 2 – Teorias e modelos de colaboração. In: Sistemas Colaborativos. p. 16–33. 2012.
JUDGE, Timothy A.; ROBBINS, Stephen P. Essentials of organizational behavior. Pearson Education (us), 2017.
SALGADO, Carla Olinda Mendes. Componentes da resiliência organizacional. 2013. Universidade de Minho, 2013.
SHEFFI, Yossi et al. The resilient enterprise: overcoming vulnerability for competitive advantage. MIT Press Books, v. 1, 2005.
SIMPSON, Anna. Afterword: The Still Point of Innovation. In: The Innovation-Friendly Organization. Springer, 2017. p. 179–182.
SUTCLIFFE, Kathleen M.; VOGUS, Timothy J. Organizing For Resilience. p. 94–110, 2003.
TURBAN, Efraim; VOLONINO, Linda. Tecnologia da Informação para Gestão. [s.l.] : Bookman Editora, 2013.
WESTERVELD, Joris; ABCOUWER, A. W. The Adaptive Cycle of Change. 2014.
YUNES, Maria Angela Mattar. Psicologia positiva e resiliência: o foco no indivíduo e na família. Psicologia em Estudo, p. 75–84, 2003.
YOUSSEF, Carolyn M. et al. Emergent self-organisation in emergencies: resilience rationales in interconnected societies. Resilience, v. 1, n. 3, p. 159–173, 2013.
ZHAO, Jingyuan; QI, Zhongying; DE PABLOS, Patricia Ordóñez. Enhancing enterprise training performance: Perspectives from knowledge transfer and integration. Computers in Human Behavior, v. 30, p. 567–573, 2014.
